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You know how important it is to have your office technology run smoothly, but you might not be able to afford to pay a full-fledged IT staff. Fortunately, this is not an all-or-nothing situation: you have a range of alternatives to choose from.

We offer many different support and maintenace packages that can be adapted to suit your needs:

THE BLOCK OF TIME

About The Block Of Time

The Block Of Time can be used for any of the services provided by NS Computing. It covers everything from planning and installation, to on-going support and Internet design work. It is a simple and flexible approach to obtaining professional computer services, no matter what you might need.

How might you use your Block Of Time Contract?

  • Get your Windows, Macintosh and Linux computers fixed on site
  • Installation and configuration of system and application software
  • Training in a specific application
  • Telephone Support
  • Off site repair of your equipment
  • Software or hardware upgrades
  • Network Problem Solving
  • Web site Design, Programming and Maintenance
  • Network Project Development
  • etc...

Advantages

Unlike typical support contracts, the Block Of Time can be applied toward a wide variety of services over an unspecified period of time. There is no "use it or lose it" deadline, nor are they any terms that limit its use to certain types of services or products. All of the services provided by NS Computing can be billed against the Block Of Time. If more time is needed than was initially contracted for, an additional Block Of Time can be purchased at the same discounted rate.

Time is accurately tracked for each use of the Block Of Time, and you receive a statement for each support activity, indicating the type of service performed, the amount of time used, and the time remaining under the current contract.

Cost

A Block Of Time is sold in 10-hour increments. You get a more as 20% discount off of the our average hourly rate if you buy one or more blocks. This lowers the hourly rate to $64 per hour or a savings of $16 to $26 per hour (depends of type of service provided). One Block Of Time Costs $640. See our price list for more Information.

Hours bought on the Block Of Time plan can also be used to cover URGENT (4-hour response time) or mission-critical EMERGENCY (2-hour response time) support calls, along with Standard non-critical calls. Hours will be deducted from the Block Of Time in relation to the response-time requested: Urgent responses are billed at time-and-a-half rates; Emergency responses are billed at double-time. Customers are not charged at the higher rate if the response-time is quicker than requested.
The table below summarizes the Customer Support Agreement Hourly Rate Structure.
Response Level
Maximum Response Time
Hourly Billing Ratio
Standard
Regular scheduled appointment
1:1
(1 hour deducted per hour used)
Urgent
Within 4 business hours
1.5:1
(1.5 hours deducted per hour used)
Emergency
Within 2 business hours
2:1
(2 hours deducted per hour used)

Hourly rates pricing applies to normal business hours, Monday-Friday, 8:00 AM- 5:00 PM. Activities before 8:00 AM and after 5:00 PM, weekdays, will be billed at 1.5 hours per worked. Work performed on Saturday will at double time, work performed on Sunday & Holidays will be billed at triple time. Each on-site service call will be assessed time for trip charge ( 0.25 or 0.5 hours of standard rate, depends of your location).
SMALL NETWORK SUPPORT PACKAGES
We offer three levels of support (silver, gold an platinum) for our network solutions based on Linux. For more details click here and for price list go here.
THE COMPUTER MAINTENANCE PLAN
What does a Maintenance Plan include:
  • One visit every month to check the computer system, clean and maintain the Computer and accessories.
  • Forward planning of maintenance visits to prevent time conflicts with what you or your staff is doing.
  • Advance reminders of maintenance visits.
  • One Free Emergency call out per month with response time within 2 hours during business hours (non accumulative). If our Technician is unable to repair on-site within 1 hour, the machine is returned to our workshop for repair. You normally pay business standard support rate for hours worked.
  • Free pick up and return of equipment.
  • One single call to NS Computing is all it needs to ensure prompt service.
Maintenance Contracts are available costing less than $25 per PC per month. The more computers, the cheaper it is. Please, read our price list for more details.
 
 
NS COMPUTING STANDARD MAINTENANCE PROCEDURES
These are the basis for developing more specific maintenance procedures to meet the needs of your business.
NETWORK
Check Hubs/Switches for high utilisation.
Check DNS server name resolution.
Check Router uptime.
Check DHCP database consistency.
SERVER(S)
Check System, Application and Security event Logs.
Check free hard disk space.
Check Hard Drive Management system ( delete temp files...etc).
Apply relevant patches and Service Packs.
Check cooling system.
WORKSTATIONS
Visit all users and resolve any problems.
Assist users with peripherals, software and hardware issues.
Run a full virus scan of hard drives.
Removing malicious active or dormant viruses from your computer
Cleaning up old files that may be residual from installation attempts.
Scanning hard disk for valid File Allocation Table and boot record problems.
Hard disk optimization and defragmentation.
Check for programm updates / patches.
BACK-UP SYSTEMS
Test Data Restore from Previous Backup.
Check all backup event logs.
Clean tape drive heads.
Check and update Emergency Restore Disk.
VIRUS PROTECTION
Check Virus definitions and security alerts - update if required.
Check Virus scan logs.
Check or Delete quarantined files.
Check firewall log files.
INTERNET AND EMAIL
Check administrator mail box.
Check Postmaster Mailbox.
Check Mail server logs and queues.
Check Fax server logs an queues.
Check Remote Access Service and logs.
Check Internet Connections and connected times.
Check Internet data downloads.
Check and test Internet access restrictions.
Pricing Information
Rates and Pricing policy
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